Some of the facilities provided to our customers are outlined below :

Capture Account Management

We at Capture Imaging realise the requirements of our customer needs and provide the appropriate support. Our commitment is to ensure that the supply and support mechanisms operate at the optimum levels.  Capture will offer total account management to customers.

Some of the facilities provided to our customers are outlined below.

• Priority ordering and deliver procedures
• Initial & ongoing training of operators
• Response times within 4 hours on breakdowns
• Replacement equipment (when workshop attention is required)
• Invoicing tailored to your requirements
• Performance analysis
• Monthly or quarterly review meetings
• Single point of contact

KONICA MINOLTA PRINCIPAL DEALER

The principal dealer agreement is held by only a select few organisations within Scotland.

Principal dealers achieve this status based on a numbers of key areas delivering extremely high levels of service, support and advice on solutions.

Our staff in all areas are trained to the highest standard and are committed to the Konica Minolta brand.

PLANNED & PREVENTATIVE MAINTENANCE

Capture Imaging operate a planned maintenance procedure. We believe in being proactive instead of reactive.  By making routine service calls the operating life of the equipment and machine breakdowns are reduced to a minimum, which ultimately leads to greater machine reliability and customer satisfaction.

ENGINEERING STANDARDS

Our engineers are trained to the highest level by Konica Minolta on the full product range and our engineers far exceed these requirements of competence.  With over 50 years experience between the divisions this provides excellent service we believe to be second to none to the customer.

DELIVERY & INSTALLATION

Capture arranges delivery of equipment at a time which is convenient for the customer within 10 working days of acceptance of the proposal.  Equipment is then installed by our trained installation team.  This process ensures that all equipment is operational on the day of delivery.

TRAINING

In our quest for total customer satisfaction, Capture’s commitment does not stop once equipment is installed; we go one step further by offering comprehensive training for all of our customers.  Capture ensures that all staff are competent in operation of any machine installed within your company.  Capture have a training officer who will carry out all training on the equipment at installation and on an ongoing basis should additional training be required.  All training and delivery is carried out free of charge.